Support Teams for Travel and Hospitality
Travel is a business of small urgent tasks at inconvenient hours. Travel is one of the account types iFOVS has run longest, and we build Philippines-based teams for agencies, tour operators, DMCs and corporate travel functions.
The problem, specifically
Travel disruption does not respect office hours. A cancelled connection at 2am your time is a crisis by breakfast if nobody was awake for it — and the client remembers exactly how that was handled.
Meanwhile your consultants, the people who actually sell, spend their day on research, rebooking and supplier chasing.
Roles we place in travel
| Role | What they take off your plate |
|---|---|
| Travel booking assistant | Research, booking, changes, itineraries, supplier liaison, overnight cover |
| Live chat and support | Enquiry response and traveller support across your hours |
| Executive assistant | Complex multi-leg travel for executives and their teams |
| Data entry and back office | Supplier invoice reconciliation and booking data hygiene |
| Social media assistant | Destination content, offers and community |
Systems our travel teams work in
Amadeus · Sabre · Travelport · Expedia TAAP · Booking.com for Business · TravelPerk · Tramada · ClientBase · Google Workspace
Why the overnight shift is the whole point
The hours that are hardest to staff locally are the hours travel businesses most need covered. That is not a cost saving, it is a service difference — and it is the single clearest reason travel businesses use offshore teams rather than hiring locally.
What it costs
Travel support roles are hired on a straight hourly rate, part-time or full-time. Overnight and weekend coverage available.
Let's talk
Ready to transform your business?
Tell us what's taking up your time. We'll show you exactly how a trained iFOVS team can take it off your plate — and what it costs.