Insights

Insights

News and updates from iFOVS Business Support Services.

A warmly lit desk with a small Christmas ornament, marking the start of the 'ber months

The ‘Ber Months Are Here: Christmas Season Starts at iFOVS

September 1 means one thing in the Philippines: the ‘ber months have started, and so, unofficially but unmistakably, has Christmas. Radio stations reach for the carols,…

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A real estate agent on the phone beside a home for sale sign

Real estate: the first five things to delegate

Agents usually delegate the wrong thing first. Here is the order that works, and why.

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Two support staff wearing headsets working a shift together

How much timezone overlap do you actually need?

Most businesses ask for full overlap and need about two hours. The difference costs money and narrows who will stay.

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An empty office workspace with nobody at the desks

Why offshore hires fail in month three

Almost nothing fails in week one. The failures cluster at month three, and by then the cause is months old.

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A virtual assistant working at a desk with a headset and laptop

What does a virtual assistant actually do all day?

A realistic week, rather than a list of everything a virtual assistant could theoretically do.

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A team planning a schedule on a whiteboard in a meeting room

Philippine holidays: planning coverage for an offshore team

The Philippines observes more public holidays than most of its clients' countries. Planning for them is a fifteen-minute conversation that prevents a recurring one.

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A payroll calculation being worked through on paper beside a calculator

13th month pay and the real cost of a Philippine employee

The single most common surprise for businesses hiring directly in the Philippines, and the one that arrives in December.

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A small team working together around a laptop in an office

Upwork alternatives for hiring long-term support staff

Upwork is built for projects. Ongoing support roles are a different problem, and the mismatch shows up around month three.

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Two people comparing printed charts side by side across a table

The best virtual assistant companies in the Philippines: an honest comparison

Marketplaces, agencies and enterprise BPOs are three different products sold under one name. Which one you want depends on things about your business, not about the vendors.

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A world globe on a desk beside a computer, representing offshore regions

Philippines, India or Latin America: where should your support team be?

An honest comparison on timezone, cost, English and talent depth — including the roles where the Philippines is the wrong answer.

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