Support Teams for E-Commerce
E-commerce is a machine with a lot of small moving parts, and the parts that break are always the boring ones. iFOVS builds Philippines-based teams that keep the catalogue clean, the orders moving and the customers answered.
The problem, specifically
Nobody loses an e-commerce business on strategy. They lose margin on suppressed listings nobody noticed, stock that went out of sync, returns handled late, supplier chasing that stopped, and customer messages answered a day after the customer bought elsewhere.
All of it is routine. All of it is revenue. And all of it is the first thing to slip when the founder gets busy.
Roles we place in e-commerce
| Role | What they take off your plate |
|---|---|
| Amazon listing assistant | Listings, flat files, variations, suppressed inventory, A+ content |
| Live chat and support | Pre-sale chat, order status, returns, escalations, in your hours |
| Data entry and catalogue | Product data standardised across every channel |
| Social media assistant | Content, community, UGC, and replying to comments that are really sales questions |
| Video editing assistant | Product video, UGC-style edits, shorts and reels |
| Bookkeeper | Multi-channel settlement reconciliation, which is where sellers lose track |
| Shopify virtual assistant | Product uploads, collection curation, app configuration and order troubleshooting |
Platforms our e-commerce teams work in
Amazon Seller Central · Amazon Vendor Central · Shopify · Etsy · eBay · Walmart Marketplace · WooCommerce · BigCommerce · Gorgias · Zendesk · Helium 10 · Jungle Scout
The two highest-return starting points
Catalogue hygiene. A suppressed listing earns nothing and stays suppressed until somebody notices. A dedicated person checking catalogue health weekly usually pays for themselves out of recovered listings alone.
Support coverage in your buyers’ hours. Pre-sale chat is a conversion channel, not a cost centre. A visitor who asks a question and waits ten minutes has already opened a competitor’s tab.
Peak season
Q4 does not need a permanent hire. Tell us in advance and we staff for the peak — extra hours on your existing assistant, or a second person you have already interviewed and who already knows your systems.
What it costs
E-commerce support roles are hired on a straight hourly rate, part-time or full-time.
Let's talk
Ready to transform your business?
Tell us what's taking up your time. We'll show you exactly how a trained iFOVS team can take it off your plate — and what it costs.