Support Teams for Construction and Trades
Trades businesses are run from a van, and the paperwork happens at nine in the evening. iFOVS places back-office support for builders, contractors, specialty trades and home service businesses.
What the evening admin actually is
- Answering enquiries that came in during the day, before they call someone else
- Scheduling jobs and coordinating crews around cancellations
- Chasing suppliers on materials and delivery dates
- Preparing estimates and quotes from your pricing
- Permit applications and inspection scheduling
- Invoicing on completion, and chasing what has not been paid
- Subcontractor documents: insurance certificates, licences, compliance paperwork
- Updating the CRM so nothing falls out of the pipeline
The enquiry response is the one that costs money. In home services, the business that answers first usually wins the job. Enquiries that sit until evening are frequently already lost.
Roles we place in construction and trades
| Role | What they take off your plate |
|---|---|
| Appointment setter | Enquiries answered fast, qualified, and booked into the diary |
| Live chat and phone support | Website and inbound enquiries handled during your working day |
| Data entry and back office | Compliance documents, job records, supplier and subcontractor files |
| Bookkeeper | Invoicing, payables, receivables chasing and job costing support |
| Executive assistant | Calendar, correspondence and follow-through for owners |
| Social media assistant | Job photos turned into a steady local presence |
| Virtual receptionist | Answers the phone while your crews are on site, so quotes are not lost to voicemail |
Software
We recruit against what you run: ServiceTitan, Jobber, Housecall Pro, Buildertrend, simPRO, Tradify, AroFlo, Xero and QuickBooks. Say which in the brief — the difference between someone fluent in your system and someone learning it is several weeks.
The timezone question, honestly
Enquiry response needs to happen during your working day, which means night shift for a Philippines-based team covering North America. That is normal in this sector and sustainable when it is paid and staffed properly.
For Australia and New Zealand the same working day applies, which makes this a particularly good fit.
Frequently asked questions
Can they answer the phone, not just email?
Yes. Inbound call handling, qualification and booking are standard, and the Philippines is the strongest offshore market for voice work with English-speaking customers.
Will they understand our trade?
They will learn your pricing, your process and your terminology — not the trade itself. Estimating support means preparing quotes from your rates and rules, not judging the job.
Can they handle permits and inspections?
The administration of them: applications, submissions, scheduling and follow-up, using your details and your process.
What about after-hours emergency calls?
Possible, and this is where offshore staffing has an advantage — someone is awake. Tell us the coverage you need and we staff for it.
Let's talk
Ready to transform your business?
Tell us what's taking up your time. We'll show you exactly how a trained iFOVS team can take it off your plate — and what it costs.