Business support
iFOVS serves international and local businesses, focused on delivering quality results and maintaining a very high standard of work ethics. We prioritise channels where our core values are upheld.
What you are actually buying
Anyone can sell you hours. The difference shows up in month three — when the person is on leave, when the work needs checking, when your business changes and the process has to change with it. Here is what sits behind the hours.
One account, more than one person who knows it
What we run
Each track is a trained skill set, not a job title. Most clients start with one and add another once the first is running without them.
The everyday running of your business, handled end to end by a dedicated assistant.
A complete travel desk — from the first enquiry through to the final confirmation.
Storefront and customer operations across every selling model you run.
Pipeline work that keeps your agents talking to people worth talking to.
Inbound and outbound account handling, including billing support.
Custom websites that are visually appealing, responsive and highly functional.
How we work
None of these are extras. They are the difference between support that saves you time and support that quietly costs you more of it.
Your assistant works your account — not a queue shared between five clients. They learn your systems, your tone and your customers, and that knowledge compounds every month instead of resetting.
Work is reviewed against written benchmarks by someone other than the person who produced it. Training happens before the work; review happens to the work. You want both, and they are not the same thing.
A second person is briefed on your account while the first is still on it. Holidays, sick days and handovers are planned in advance rather than announced to you after the fact.
We work into your business day and inside your systems — your CRM, your inbox, your helpdesk, your spreadsheets. Nothing has to move to a platform that suits us.
Getting started
Nobody should hand over their inbox on a promise. Every task is written down and agreed before anyone starts, and you see the standard before you rely on it.
Every task is documented before it is delegated
Ways to work with us
Choose by how much of the function you want to keep managing — not by headcount. Each one builds on the last, and we will say plainly if the smaller option would serve you better.
Get your week back
For an owner or a small team whose admin has outgrown the evenings.
What you get
Grow without hiring
For a growing business that needs several functions covered without building a department.
Everything in Dedicated Assistant, plus:
Hand over the whole function
For a business that wants the outcome delivered rather than the people managed.
Everything in Dedicated Team, plus:
Every engagement is quoted on the work rather than a rate card, because the honest figure depends on how specialised the tasks are, how many hours you need and whether they are predictable. Tell us what the work involves and we will come back with a written scope, what is included and what it costs.
Before you ask
Including the awkward ones. If a provider will not answer these plainly, that tells you something.
Yes. Your assistant works your account rather than a shared queue, and continuity is the point — someone who knows your customers by the third month is worth several times someone starting fresh each week.
What you also get is a second person briefed on the account, so continuity survives a holiday.
Your backup is already briefed. They do not start learning your account on the morning it becomes their problem.
This is also why we insist on a written task brief at the start. Process that lives only in one person's head is a risk you are carrying without knowing it — and when that person leaves, so does your context.
Our shift runs 11pm to 8am Philippine time (GMT+8), which is the business day across the USA, Canada, the UK, Australia and New Zealand. Ask any provider this in your own time zone, not theirs.
If your business needs a different window, say so on the call and we will tell you honestly whether we can staff it.
You do not have to write the brief — we do, from the discovery call, and you approve it. One page per task: what triggers it, what finished looks like, the steps, what to do when it is unclear, and the hard limits.
Expect a lot of questions in week one. That is the brief being stress-tested, and it is a much better sign than an assistant who asks none and quietly guesses.
Access is granted per person through your own systems — never a shared login — with the minimum permissions the task actually needs. Two-factor authentication on both sides. Access is revoked when someone leaves your account, and we confirm when that has happened.
Our practices are aligned to GDPR, ISO/IEC 27001 and PCI DSS, and confidentiality is contractual.
That is what we recommend, and not out of caution. The first task teaches both sides how to work together, and you want that lesson to happen on something low-risk rather than on your billing.
Most clients start with one assistant on a handful of tasks and widen the scope once it is running without them.
You are buying the work rather than the employment. No recruitment, payroll, equipment, office space, HR or statutory obligations — and no three-month wait to find out whether the hire was right.
You also get things a single hire cannot give you: quality review by a second person, cover when yours is away, and the ability to change the scope in a fortnight rather than through a redundancy process.
Tell us early, and be specific about what is wrong — the output, the pace, or the fit. Most problems in the first month are briefing problems and we will fix the brief. If it is genuinely the fit, we replace the person.
The written brief means a replacement inherits the process instead of starting from nothing, which is precisely why we write it at the beginning rather than after something goes wrong.
The full detail of how we handle client data is on our privacy and confidentiality page.
Our virtual assistant services cover six role groups, from real estate cold calling to bookkeeping, customer support and medical admin. Every engagement works the same way: named, office-based people on your account — not a rotating pool — working your hours, inside your own systems.
Whichever role you start with, the same things are included: recruitment and vetting, onboarding, equipment and redundant internet, a named team lead, quality assurance, and cover when someone is ill or on leave. You are hiring a service with a backup plan, not one freelancer with a laptop.
Access is scoped to a named person and revoked when they leave your account. Our handling of client and customer data is aligned to GDPR data protection principles, and confidentiality is contractual rather than a verbal promise.
Most clients begin with one person on the single task costing them the most time, then widen the scope once it runs without them. Tell us the bottleneck and we will tell you honestly whether virtual assistant services solve it, or whether you need something else entirely.
What we do not do: we are not a licensed accountancy, law or medical practice. Our people work the administrative side of those functions — preparing, chasing, logging and coordinating — under your professional’s supervision. If a task needs a licence or a professional sign-off in your jurisdiction, that stays with you, and we will say so plainly rather than quietly taking it on.
Each of our virtual assistant services roles below has its own page: what the person does day to day, the tools they work in, how hiring works and what it costs. If the role you need is not listed, tell us anyway — most support work is more transferable than it looks.
See how we staff real estate, e-commerce, travel and hospitality and professional services firms, or start at the industries overview.
Weighing this against posting a job on Upwork or OnlineJobs.ph instead? See how a managed, office-based team compares to hiring a freelance VA directly.
New to the category? What a business support services company does explains how this differs from a staffing agency.
Not sure you need support yet? Signs your business needs support covers the symptoms that usually come first.
Let's talk
Tell us what's taking up your time. We'll show you exactly how a trained iFOVS team can take it off your plate — and what it costs.
